Cancellation & Refund Policy

1The Policy at a Glance

Before the detail, here's the entire policy in one honest table — the same way we present our pricing:

2Cancelling an Order 🕐

📚 Book orders

• You may cancel a book order for a 100% full refund any time before dispatch.
• Because we're fast (dispatch within 48 hours — see our Shipping Policy), the cancellation window is short. Email us as soon as possible after ordering.
• Once a parcel has been handed to the courier, it can no longer be cancelled or recalled mid-transit.

⚡ Digital orders

• Digital products cannot be cancelled once access has been granted to your dashboard — and access is granted instantly on payment. Please choose carefully; the product pages describe exactly what's included (and our pricing table shows what's not).

How to cancel

1. Email support@targetcms.in with the subject "Cancel Order — [Your Order ID]".
2. We'll confirm whether the order is still un-dispatched.
3. If yes, we cancel it and initiate your full refund immediately (see Section 6 for timelines).

3Printed Books — Replacement & Refund 📗

Every book is quality-checked and packed in protective packaging before dispatch. But transit in India can be rough — so if something goes wrong, we make it right.

✅ You're covered for a free replacement (or refund) when:

• The book arrived damaged in transit — torn/creased pages, water damage, crushed corners beyond minor handling wear;
• The book has a manufacturing defect — missing pages, misprints, binding failure;
• You received the wrong title or wrong edition compared to what you ordered;
• An item is missing from your combo (e.g., a Capsule Combo arrives with 2 of 3 books);
• The parcel is marked delivered but was never received, and the courier investigation confirms loss.

📋 Conditions for a valid claim

• Report within 48 hours of delivery to support@targetcms.in;
• Include your Order ID, clear photos of the issue and the outer packaging, and a continuous unboxing video that starts with the sealed parcel;
• The book must be unused and unmarked — no writing, highlighting, or removed pages;
• If our team requests a return pickup, keep the book in its original condition and packaging until collected. Return shipping for valid claims is arranged/borne by us.

🚫 What is not covered

• Change of mind, "ordered by mistake", or finding the book cheaper elsewhere later;
• Ordering the wrong title/edition yourself (please check the product page carefully — every book lists its edition and contents);
• Minor cosmetic variations in print shade, paper texture or cover finish that don't affect readability;
• Claims raised after the 48-hour window, or claims without an unboxing video — these may be declined, because we can't verify transit damage fairly without them;
• Damage caused after delivery (spills, tears, pet/water damage at your end).

4Digital Products — Test Series, Courses & PDFs ⚡ Non-refundable

Digital products include the CMS Test Series (all mocks including the Grand Test + subject-wise tests + analysis + All-India Rank), the Ultra Rapid Revision live course (live class + recordings + annotated notes PDF), Mentorship, and any other content delivered through your dashboard.

Why they're non-refundable

• Access is delivered instantly and the content — questions, explanations, notes, videos — can be consumed (or copied) immediately upon unlocking;
• This is standard practice for digital educational content, and it keeps our prices at ₹999 instead of much higher.

🚫 Situations where refunds are not provided

• Change of mind after purchase, or buying the wrong product despite the product page and pricing table clearly describing inclusions;
• Missing a live class — recordings of every session are provided in your dashboard, so you never actually lose the content;
• Not attempting tests, or leaving the course unused before the exam;
• Dissatisfaction with your own score, rank or exam result — outcomes depend on many factors and are never guaranteed;
• Account suspension for violations of our Terms & Conditions (e.g., account sharing or content piracy).

✅ Situations where we absolutely WILL refund or fix it

• Paid but no access — money deducted but the product never appeared in your dashboard, and we're unable to activate it;
• Duplicate payment — you were accidentally charged twice for the same product; the duplicate amount is refunded in full;
• Genuine technical fault on our side that permanently prevents you from using the product and that our team cannot resolve;
• Failed transaction — payment failed but the amount was deducted: this is normally auto-reversed by your bank/gateway within 5–7 business days. If it isn't, send us the payment reference and we'll chase it with Cashfree on your behalf.

5How to Raise a Refund / Replacement Request 📮

1. Email us at support@targetcms.in within the applicable window, with a clear subject line — e.g., "Damaged Book — Order #12345" or "Payment deducted, no access".
2. Attach proof — for books: photos + unboxing video; for digital/payment issues: payment reference ID, screenshot of the debit, and your registered email.
3. We review & respond — usually within 24–48 hours — with the resolution: replacement, access activation/restoration, or refund approval.
4. Resolution executed — replacements are dispatched like a fresh order (within 48h of approval); refunds follow the timelines in Section 6.

You can also check your order status anytime on the Track My Order page.

6Refund Timelines & Method 💸

• Approved refunds are initiated within 2–3 business days of approval;
• The amount always goes back to your original payment method via Cashfree — we cannot refund to a different account/UPI ID, as a security measure;
• You'll receive an email confirmation with the refund reference (ARN/UTR where available) when it's initiated.

• Shipping charges (if paid separately) are refunded only when the error is ours — damaged, defective, wrong or lost item. For pre-dispatch cancellations, the full amount including shipping is refunded;
• If a refund hasn't reflected after the timeline above, first check with your bank quoting the refund reference — then write to us and we'll escalate with the gateway.

7Offers, Discounts & Price Changes 🏷️

• Prices and discounts (e.g., 50% OFF launch pricing, combo savings) change from time to time. No refunds or price adjustments are given if a price drops, or a new offer starts, after your purchase;
• Coupon/offer value is not refundable in cash; if an order paid partly with an offer is refunded, only the amount actually paid is returned.

8Our Commitment 🤝

Target CMS is built by doctors, for doctors. Behind every book and every test is a team that has sat where you're sitting — counting days to the CMS exam. We stand behind the quality of everything we publish, and we price it honestly (cheaper than Amazon & Flipkart — guaranteed).

If something genuinely goes wrong with your order, we will make it right — quickly, fairly and without making you fight for it. This policy simply keeps the process transparent and consistent for all 23,000+ aspirants who trust us.

Nothing in this policy limits your rights under the Consumer Protection Act, 2019 or other applicable Indian law.